The thing that keeps a business ahead of the competition is excellence in execution.

Advantage comes not from the spectacular or the technical. Advantage comes from a persistent seeking of the mundane edge.

I think economics is about passion. Economic progress, whether it is a two-person coffee shop or whether it is Netscape, is about people with brave ideas. Because it is brave to mortgage the house, when you've got two kids, to start a coffee shop.

Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else.

A passive approach to professional growth will leave you by the wayside.

The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.

If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.