Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.
Formula for success: under promise and over deliver.
Execution Excellence! (Show up on time! Leave last!)
The day firing becomes easy is the day to fire yourself.
Are Your Customers saying WOW?
Business is about people. It's about passion. It's about bold ideas, bold small ideas or bold large ideas.