Take someone NEW AND WEIRD to lunch today

Effective listening is a professional achievement-achieved only through hard work.

Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.

There is no such thing as an insignificant improvement.

Organize as much as possible around teams, to achieve enhanced focus, task orientation, innovativeness, and individual commitment.

The 'value added' for most any company, tiny or enormous, comes from the Quality of Experience provided.

Ready, fire, aim. Do it! Make it happen! Action counts. No one ever sat their way to success.