Design is so critical it should be on the agenda of every meeting in every single department.
The best leaders are the best notetakers, best askers, and best learners.
You can't think your way out of a box; you've got to act.
Leaders' careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.
A completely free library is as rare as a truly free lunch.
Now it is much faster and cheaper to bring thedocument to the user, rather than ask the user to come to the document or collection.