Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!

Want to accomplish something, any-damn-thing? Sharpen your political skills!

Hire for attitude. Train for skill... More

Make an extensive table of project 'deliverables'. Label one column 'as requested'. Create another column labeled 'could be'. Make each 'could be' wild and woolly!

One size NEVER fits all. One size fits one. Period

For me, reading is reading.

Progress is mostly the product of rogues.