There is no such thing as a minor lapse of integrity
Don't settle for less than is possible.
Have you thanked a front-line employee for carrying around a great attitude ... today?
Digital ink technology holds substantial promise in terms of legibility, portability, and power consumption, but I am less confident about the communication aspect.
Excellence comes from human beings doing things of value that customers find memorable.
It doesn't matter what product or service you're offering; there is unlimited ability to improve the quality of anything.