There is no such thing as a minor lapse of integrity

A vibrant, rich, growing corpus of public-domain books is a vital public good - similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.

Leaders' careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.

Listen to Everyone. Ideas come from everywhere

Inspiring visions rarely (I'm tempted to say never) include numbers.

Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.

MP3 players and flash memory devices are good for data storage and playback of music and digital talking books, but they offer little or nothing in the way of visual presentation of information and communication.