Innovation comes only from readily and seamlessly sharing information rather than hoarding it.
You can't live life without an eraser.
Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.
Never, ever rest on your laurels. Today's laurels are tomorrow's compost.
Print-based libraries developed in an age of scarce printed resources.
Nearly 100% of innovation-from business to politics-is inspired not by "market analysis" but by people who are supremely pissed off by the way things are.