Forget loyalty. Or at least loyalty to one's corporation. Try loyalty to your Rolodex-your network-instead.

An ability to embrace new ideas, routinely challenge old ones, and live with paradox will be the effective leader's premier trait.

Never, ever rest on your laurels. Today's laurels are tomorrow's compost.

Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.

I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

Steve Jobs is perhaps the most competitive human being I have ever met in my life, and yet I would argue one of the most artistic human beings I have ever met in my life. You can trash the movies all you want, but they do have an artistic component. And yet brutal competition knows no peers when it comes to Hollywood.