The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

People of all demographic categories and geographic regions will access a good digital library.

Something mysterious happens to a curious, fully engaged mind - and it happens as often as not, subconsciously. Strange little sparks are set off, connections made, insights triggered

Leaders trust their guts. "Intuition" is one of those good words that has gotten a bad rap. For some reason, intuition has become a "soft" notion. Garbage! Intuition is the new physics. It's an Einsteinian, seven-sense, practical way to make tough decisions. Bottom line, circa 2001 to 2010: The crazier the times are, the more important it is for leaders to develop and to trust their intuition.

If your company has a clean-desk policy, the company is nuts and you're nuts to stay there.

The number one premise of business is that it need not be boring or dull. It ought to be fun. If it's not fun, you're wasting your life.

An era similar to the one in which the black rotary phone dominated its product category may not recur anytime soon.