The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

OPPORTUNITY is not "knocking." It is pounding on your door.

The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.

I don't read many business books. I read good fiction. Business is about people, so my favorite business books are anything by Dickens.

Quality involves living the message of the possibility of perfection and infinite improvement, living it day in and day out, decade by decade.

Ultimately, I think that the growth and sustainability of the e-book movement depends on authors and end-users (readers).

You can't think your way out of a box; you've got to act.