The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

Success requires a persistent misreading of the odds.

Execution Excellence! (Show up on time! Leave last!)

I endorse a lot of people - sometimes people say I endorse too many books. And my response has always been the same: If I can get one case study that can give me one good idea that I can implement for $25, or for these days one-third of that on Kindle, I've gotten a very good deal.

The new idea either finds a champion or it dies. No ordinary involvement with a new idea provides the energy required to cope with the indifference and resistance that change provokes.

The delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.

Change is not so much about being the first one to embrace a new idea, but being the first to forget an old one