To grasp organizational life as it is, read novels (!) .... It is my fervent belief that we will never design rational processes that "overcome" such irregularities-don't bother telling that to a consultant. Hence, we should embrace the real, nonrational, nonlinear world with vigor and glee-and develop enterprise and career strategies accordingly.

Take someone NEW AND WEIRD to lunch today

Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.

MP3 players and flash memory devices are good for data storage and playback of music and digital talking books, but they offer little or nothing in the way of visual presentation of information and communication.

If the other guy is getting better, then you'd better be getting better faster than the other guy is getting better... or you're getting worse.

Management is about arranging and telling. Leadership is about nurturing and enhancing.

The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.