In today's economy there are no experts, no 'best and brightest' with all the answers. It's up to each one of us. The only way to screw up is to not try anything.

The number one premise of business is that it need not be boring or dull. It ought to be fun. If it's not fun, you're wasting your life.

I think economics, content, and the ability to interact with content in new and different ways are what will drive the adoption of e-books.

When you choose a managerial path, you are choosing to devote your life to people. Period.

It's not enough to be close to the customer. You've got to be glued to the customer.

All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.

Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.