In today's economy there are no experts, no 'best and brightest' with all the answers. It's up to each one of us. The only way to screw up is to not try anything.

With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.

If, as I anticipate, a wide array of personal, portable information/communication devices becomes increasingly important and widespread for information-intensive users, it will be a major challenge for libraries to adapt their content and services to such a diverse technological environment.

Bold botches are to be cherished.

Excellence comes from human beings doing things of value that customers find memorable.

Now it is much faster and cheaper to bring thedocument to the user, rather than ask the user to come to the document or collection.

You are your projects!