Champions are pioneers, and pioneers get shot at. The companies that get the most from champions, therefore, are those that have rich support network so their pioneers will flourish. This point is so important it's hard to overstress. No support systems, no champions. No champions, no innovations.

The 'value added' for most any company, tiny or enormous, comes from the Quality of Experience provided.

Brand inside is more important than brand outside for sustained success.

If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.

Become a "learning organization". Shuck your arrogance - "if it isn't our idea, it can't be that good" - and become a determined copycat/ adapter/ enhancer.

I think it's wonderful to save the world, but you need to be part of the world, too.

Nothing good or great can be done in the absence of enthusiasm.