When you choose a managerial path, you are choosing to devote your life to people. Period.

Give a lot, expect a lot, and if you don't get it, prune.

We all know of the dangers and inequities of the traditional digital divide: People who have good access tocomputer networks have a distinct advantage - in terms of both life opportunities and quality of life, I wouldargue - over the vast majority of the world's population that does not yet have good access to computernetworks. The "other" digital divide points to an increasingly unstable situation that has developed inlibrarianship as digital libraries have evolved and matured.

If there is a single tragic flaw that mars our biggest enterprises, it is conservatism - the failure to fail, and fail big, in an era of unprecedented volatility and ambiguity.

The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.

We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments.

Ultimately, I think that the growth and sustainability of the e-book movement depends on authors and end-users (readers).