Are Your Customers saying WOW?
Give a lot, expect a lot, and if you don't get it, prune.
Have you thanked a front-line employee for carrying around a great attitude ... today?
All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.
I would not be surprised to see interesting new forms of expression and literary genres develop as the e-book movement matures.
Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.