Treat the customer as an appreciating asset.
A completely free library is as rare as a truly free lunch.
Community organizing is all about building grassroots support. It's about identifying the people around you with whom you can create a common, passionate cause. And it's about ignoring the conventional wisdom of company politics and instead playing the game by very different rules.
In McKinsey's world, all of life is one of two things: strategy or organization.
If not excellence, what? If not excellence now, when?
One simply cannot pay tribute to Stephen Covey without saying at the outset that he was a lovely human being.