There's nobody in the world that wouldn't change places with the Americans. The economy is phenomenally large, the entrepreneurial class is very alive and very well, the universities, despite budget problems, still turn out something like 90 percent of the refereed academic and technical articles in the world. There's a lot on everybody's agenda.

Accept change as a friend. And don't take yourself too seriously.

Learning is a matter of intensity not elapsed time.

The dumbest mistake is viewing design as something you do at the end of the process to 'tidy up' the mess, as opposed to understanding it's a 'day one' issue and part of everything.

The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.

Mistakes are life. Mistakes are not to be tolerated...they are to be encouraged. The bigger the better.

Organizations exist to serve. Period. Leaders live to serve. Period.