There's nobody in the world that wouldn't change places with the Americans. The economy is phenomenally large, the entrepreneurial class is very alive and very well, the universities, despite budget problems, still turn out something like 90 percent of the refereed academic and technical articles in the world. There's a lot on everybody's agenda.

Nearly 100% of innovation-from business to politics-is inspired not by "market analysis" but by people who are supremely pissed off by the way things are.

Had Twitter been invented earlier, my books would have been shorter.

I don't read many business books. I read good fiction. Business is about people, so my favorite business books are anything by Dickens.

TRUST, not technology, is the issue of the decade.

If you love your company and love what you do, you will serve your customers better-period!

Because nearly all digital libraries are tied to bricks-and-mortar institutions, the funding base tends to be quite localized.