The dumbest mistake is viewing design as something you do at the end of the process to 'tidy up' the mess, as opposed to understanding it's a 'day one' issue and part of everything.

When it comes to e-book playback devices and software, I have always thought that the emphasis on ergonomic concerns as a tipping point for the end-user population was misplaced.

I think economics, content, and the ability to interact with content in new and different ways are what will drive the adoption of e-books.

Companies have got to learn to eat change for breakfast.

Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.

Integrity may be about little things as much or more than big ones.

Don't settle for less than is possible.