Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.

If your company has a clean-desk policy, the company is nuts and you're nuts to stay there.

Advantage comes not from the spectacular or the technical. Advantage comes from a persistent seeking of the mundane edge.

I am confident that for the foreseeable future (barring some catastrophic event affecting economic, energy, electrical, and communications systems), many subpopulations that use information intensively (e.g., students, academics, library patrons, white collar workers) will be using some sort of portal information appliance.

I don't want an epitaph on my gravestone that says, 'He would have pursued some big dreams in his life, but other people wouldn't let him.

If you're not confused, you're not paying attention.

Think about the market, think about the design, and think about who is going to design for that market. Hit the mark.