They say plan it. I say do it.

Cost does not equal value... and low cost parts decrease brand equity for a very long time.

Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.

Listen while you can, so that you can lead when you must.

In McKinsey's world, all of life is one of two things: strategy or organization.

It doesn't matter what product or service you're offering; there is unlimited ability to improve the quality of anything.

For me, reading is reading.