The delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.

I don't believe in holy writ. Buy fifty books or twenty-five books, take three weeks off, read them and make up your own theory. The fact that you end up literally burning twenty-two out of twenty-five books is beside the point.

Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.

Digital content and electronic networks have changed the basic environmental conditionsin which documents are created, distributed, and used.

I don't read many business books. I read good fiction. Business is about people, so my favorite business books are anything by Dickens.

Remember my mantra: distinct... or extinct.

The best leaders... almost without exception and at every level, are master users of stories and symbols.