If, as I anticipate, a wide array of personal, portable information/communication devices becomes increasingly important and widespread for information-intensive users, it will be a major challenge for libraries to adapt their content and services to such a diverse technological environment.

Excellence comes from human beings doing things of value that customers find memorable.

Become a "learning organization". Shuck your arrogance - "if it isn't our idea, it can't be that good" - and become a determined copycat/ adapter/ enhancer.

Companies have got to learn to eat change for breakfast.

One percent improvement in 1,000 things is better than 1,000% improvement in one thing.

Don't 'tolerate' mistakes. Embrace them!

South Africa has all the tools to compete in the new global village - an eager workforce, ready to take on any challenge.