If, as I anticipate, a wide array of personal, portable information/communication devices becomes increasingly important and widespread for information-intensive users, it will be a major challenge for libraries to adapt their content and services to such a diverse technological environment.

Portability of lots of information should not be underestimated.

I'm about as far from being a flag-waver - you won't find any American flag pins in my drawer - as someone can be.

Organize as much as possible around teams, to achieve enhanced focus, task orientation, innovativeness, and individual commitment.

Cost does not equal value... and low cost parts decrease brand equity for a very long time.

Companies have got to learn to eat change for breakfast.

Advantage comes not from the spectacular or the technical. Advantage comes from a persistent seeking of the mundane edge.