One percent improvement in 1,000 things is better than 1,000% improvement in one thing.

Are Your Customers saying WOW?

Excellence comes from human beings doing things of value that customers find memorable.

One reason (among many) that women may well take over the world of "virtual enterprises" is that they seem to have a greater instinct for networking. And the unfettered-by-machismo males who have taken to networking will do better than those who shun it as "sissy stuff." But truth is, it has always been the age of "networkers"; and in an era where organizations depend more and more on tenuously connected outsiders to get the job done, it will only become so.

The drive for control, or the perception thereof, is truly the strongest force in human nature.

It's this simple: You are a brand. You are in charge of your brand. There is no single path to success. And there is no one right way to create the brand called You. Except this: Start today. Or else.

Nothing good or great can be done in the absence of enthusiasm.