I don't read many business books. I read good fiction. Business is about people, so my favorite business books are anything by Dickens.

Bold botches are to be cherished.

Rewards should go to teams as a whole.

Perception is all there is. If the customer think he's right, he's right.

Now it is much faster and cheaper to bring thedocument to the user, rather than ask the user to come to the document or collection.

Hire attitude train skills.

The best leaders are the best notetakers, best askers, and best learners.