I don't read many business books. I read good fiction. Business is about people, so my favorite business books are anything by Dickens.

Quality involves living the message of the possibility of perfection and infinite improvement, living it day in and day out, decade by decade.

Hire attitude train skills.

South Africa has all the tools to compete in the new global village - an eager workforce, ready to take on any challenge.

Become a "learning organization". Shuck your arrogance - "if it isn't our idea, it can't be that good" - and become a determined copycat/ adapter/ enhancer.

Had Twitter been invented earlier, my books would have been shorter.

Don't let the vision be shot through with holes, but be damn sure some of your best and brightest are shooting at it -- with bazookas as well as sniper's rifles.