The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.

In today's economy there are no experts, no 'best and brightest' with all the answers. It's up to each one of us. The only way to screw up is to not try anything.

One size NEVER fits all. One size fits one. Period

Business is about people. It's about passion. It's about bold ideas, bold small ideas or bold large ideas.

I would not be surprised to see interesting new forms of expression and literary genres develop as the e-book movement matures.

Many flagship state universities have wonderful digital libraries that are accessed by people around the world. In future, if not current, budget crises, trustees, board members, and administrators may wonder why these state institutions - with an articulated primary clientele of students, faculty, and staff members and a secondary clientele of all citizens of the state - should be spending resources on a digital library that is used by many people beyond the primary and secondary service populations.

'In Search of Excellence' - even the title - is a reminder that business isn't dry, dreary, boring, or by the numbers. Life at work can be cool - and work that's cool isn't confined to Tiger Woods, Yo-Yo Ma, or Tom Hanks. It's available to all of us and any of us.