The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.

Integrity may be about little things as much or more than big ones.

The delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.

The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.

Screw-ups are the mark of excellence.

Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.

He who makes the quickest, coolest prototypes reigns!