The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.

Because nearly all digital libraries are tied to bricks-and-mortar institutions, the funding base tends to be quite localized.

If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.

Mistakes are life. Mistakes are not to be tolerated...they are to be encouraged. The bigger the better.

You have to stand out if you want to move up.

Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.

If you're not confused, you're not paying attention.