The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.

They say plan it. I say do it.

I imagine a school system that recognizes learning is natural, that a love of learning is normal, and that real learning is passionate learning. A school curriculum that values questions above answers...creativity above fact regurgitation...individuality above conformity.. and excellence above standardized performance..... And we must reject all notions of 'reform' that serve up more of the same: more testing, more 'standards', more uniformity, more conformity, more bureaucracy.

Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.

I think it's wonderful to save the world, but you need to be part of the world, too.

When you choose a managerial path, you are choosing to devote your life to people. Period.

Excellence is not an aspiration. Excellence is what you do in the next five minutes.