Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.

For individuals, character is destiny. For organizations, culture is destiny.

Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most.

We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.

Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.

Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.

Inspire other communities and cities to reinvent themselves.