Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.

I made a list of the happiest periods of my life & I realized that none of them involve money.

It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.

I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.

Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most.

There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.

Customer service shouldn't just be A department, it should be the entire company.