Usually my 'a-ha' moments are when I'm not trying to think of how to solve a particular problem.

Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.

Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.

I made a list of the happiest periods of my life & I realized that none of them involve money.

Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing "Worcestershire sauce."

If there are too many competitors, even if you're the best it's a lot harder to win.

We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.