There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.

Zappos is a customer service company that just happens to sell shoes.

There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.

Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren't able to adapt to change and respond quickly enough.

Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.

What’s the best way to build a brand for the long term? In a word: culture.

Whatever you're thinking, think bigger.