There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.

Zappos is a customer service company that just happens to sell shoes.

Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing "Worcestershire sauce."

Help shape the stories that people are telling about you.

Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.

Usually my 'a-ha' moments are when I'm not trying to think of how to solve a particular problem.

I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.