There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.

Most companies are very quick to hire and slow to fire, when really it should be the other way around.

Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.

At Zappos, one of our core values is to Pursue Growth and Learning. In the lobby of our headquarters, we have a giving library where we give away books to employees and visitors that we think will help with their growth, both personally and professionally. I can't wait to add The Compound Effect to our library.

Just figure out what your personal values are then just make those the corporate values.

Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.

The biggest (and hardest) lesson I've learned in life is that the external world is just a reflection of the world within.