We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.

Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.

Customer service shouldn't just be A department, it should be the entire company.

I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.

Whatever you are thinking, think bigger.

Get the culture right, and everything else just falls into place.

If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.