For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
Tony HsiehMost companies are very quick to hire and slow to fire, when really it should be the other way around.
Tony HsiehI think maybe 50 years ago people and businesses felt like they had to choose between maximizing profits and making customers happy or making employees happy, and I think we're actually living in a special time where everyone's hyperconnected, whether through Twitter or blogs and so on. Information travels so quickly that it's actually possible to have it all, to make customers happy through customer service, to make employees happy through strong company cultures, and have that actually drive growth and profits.
Tony HsiehI made a list of the happiest periods of my life & I realized that none of them involve money.
Tony Hsieh