Most companies are very quick to hire and slow to fire, when really it should be the other way around.

To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.

Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most.

Learn by doing. Theory is nice, but nothing replaces actual experience.

Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?

Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.

Success is getting to a point where you'd be truly OK with losing everything you have and starting over.