I made a list of the happiest periods of my life & I realized that none of them involve money.

Don't play games that you don't understand, even if you see lots of other people making money from them.

I made a list of the happiest periods of my life & I realized that none of them involve money.

Zappos is a customer service company that just happens to sell shoes.

The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.

We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.

At Zappos, one of our core values is to Pursue Growth and Learning. In the lobby of our headquarters, we have a giving library where we give away books to employees and visitors that we think will help with their growth, both personally and professionally. I can't wait to add The Compound Effect to our library.