Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.

Help shape the stories that people are telling about you.

A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.

The biggest (and hardest) lesson I've learned in life is that the external world is just a reflection of the world within.

If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.

Zappos is a customer service company that just happens to sell shoes.

Envision, create, and believe in your own universe, and the universe will form around you.