At Zappos, one of our core values is to Pursue Growth and Learning. In the lobby of our headquarters, we have a giving library where we give away books to employees and visitors that we think will help with their growth, both personally and professionally. I can't wait to add The Compound Effect to our library.

The brand is just a lagging indicator of a company's culture.

...the best leaders are servant leaders - they serve those they lead.

Help shape the stories that people are telling about you.

Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.

Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.

Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.