I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.

Your culture is your brand.

For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.

The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.

Learn by doing. Theory is nice, but nothing replaces actual experience.

Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines, so Zappos... really liked the people there and got involved full-time and I've been full-time ever since.

Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.