What’s the best way to build a brand for the long term? In a word: culture.
Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
Customer service shouldn't just be A department, it should be the entire company.
Inspire other communities and cities to reinvent themselves.
To never forget that the most important thing in life is the quality of life we lead.
It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.