Don't play games that you don't understand, even if you see lots of other people making money from them.

Envision, create, and believe in your own universe, and the universe will form around you.

I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.

We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.

The biggest (and hardest) lesson I've learned in life is that the external world is just a reflection of the world within.

There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.

Get the culture right, and everything else just falls into place.