I think a much better use of time and resources is to really focus on your existing users or customers and figure out what changes can you make in the Web site, the service, the product, whatever, to get them to come back more often to generate that repeat business and once you kind of figure out that formula, then when you get new customers the whole thing just kind of grows exponentially.

I think a much better use of time and resources is to really focus on your existing users or customers and figure out what changes can you make in the Web site, the service, the product, whatever, to get them to come back more often to generate that repeat business and once you kind of figure out that formula, then when you get new customers the whole thing just kind of grows exponentially.

Zappos is a customer service company that just happens to sell shoes.

The best businesses are really ones that can combine passion, profits, and purpose.

Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.

The biggest (and hardest) lesson I've learned in life is that the external world is just a reflection of the world within.

The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.