Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.

To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.

Customer service shouldn't just be A department, it should be the entire company.

Whatever you are thinking, think bigger.

Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing "Worcestershire sauce."

Without conscious and deliberate effort, inertia always wins

For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.