It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.

Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.

Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?

At Zappos, one of our core values is to Pursue Growth and Learning. In the lobby of our headquarters, we have a giving library where we give away books to employees and visitors that we think will help with their growth, both personally and professionally. I can't wait to add The Compound Effect to our library.

Help inspire people to realize they are capable of changing the world.

Chase the vision, not the money, the money will end up following you.

Most innovation comes from outside your industry applied to your own