Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.

For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.

The best businesses are really ones that can combine passion, profits, and purpose.

Zappos is a customer service company that just happens to sell shoes.

Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.

If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.

There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.