If you're focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it's actually how a lot of stuff happens.

Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.

A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.

Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.

Help inspire people to realize they are capable of changing the world.

Customer service shouldn't just be A department, it should be the entire company.

The brand is just a lagging indicator of a company's culture.