If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.

...the best leaders are servant leaders - they serve those they lead.

I'd rather spend money on things that improve the customer experience than on marketing.

What’s the best way to build a brand for the long term? In a word: culture.

Most companies are very quick to hire and slow to fire, when really it should be the other way around.

At Zappos, one of our core values is to Pursue Growth and Learning. In the lobby of our headquarters, we have a giving library where we give away books to employees and visitors that we think will help with their growth, both personally and professionally. I can't wait to add The Compound Effect to our library.

Our society in general has is more money equals more happiness and all the research has shown that that's true up to a point, up until you can get your basic needs met, but then really there is other stuff that has a much bigger impact on your happiness besides just money.