If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.

The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.

At Zappos, one of our core values is to Pursue Growth and Learning. In the lobby of our headquarters, we have a giving library where we give away books to employees and visitors that we think will help with their growth, both personally and professionally. I can't wait to add The Compound Effect to our library.

Customer service shouldn't just be A department, it should be the entire company.

Help shape the stories that people are telling about you.

I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.

...the best leaders are servant leaders - they serve those they lead.