...the best leaders are servant leaders - they serve those they lead.

Whatever you are thinking, think bigger.

Don't be cocky. Don't be flashy. There's always someone better than you.

Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.

A great brand is a story that never stops unfolding.

Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines, so Zappos... really liked the people there and got involved full-time and I've been full-time ever since.

I think a much better use of time and resources is to really focus on your existing users or customers and figure out what changes can you make in the Web site, the service, the product, whatever, to get them to come back more often to generate that repeat business and once you kind of figure out that formula, then when you get new customers the whole thing just kind of grows exponentially.