...the best leaders are servant leaders - they serve those they lead.

Don't play games that you don't understand, even if you see lots of other people making money from them.

If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.

What’s the best way to build a brand for the long term? In a word: culture.

Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?

There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.

Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.