Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
If there are too many competitors, even if you're the best it's a lot harder to win.
For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
For individuals, character is destiny. For organizations, culture is destiny.
Inspire other communities and cities to reinvent themselves.
Your brand is your culture.