I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.

Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.

Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.

Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.

Don't be cocky. Don't be flashy. There's always someone better than you.

At Zappos, one of our core values is to Pursue Growth and Learning. In the lobby of our headquarters, we have a giving library where we give away books to employees and visitors that we think will help with their growth, both personally and professionally. I can't wait to add The Compound Effect to our library.

I made a list of the happiest periods of my life & I realized that none of them involve money.