I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.

I made a list of the happiest periods of my life & I realized that none of them involve money.

Don't play games that you don't understand, even if you see lots of other people making money from them.

We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.

If you're focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it's actually how a lot of stuff happens.

Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.

Get the culture right, and everything else just falls into place.