I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.

Whatever you are thinking, think bigger.

I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.

Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.

Launching a business is kind of like a motorboat: You can go very quickly and turn fast.

Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren't able to adapt to change and respond quickly enough.

I think a much better use of time and resources is to really focus on your existing users or customers and figure out what changes can you make in the Web site, the service, the product, whatever, to get them to come back more often to generate that repeat business and once you kind of figure out that formula, then when you get new customers the whole thing just kind of grows exponentially.