I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.

Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.

Without conscious and deliberate effort, inertia always wins

Don't be cocky. Don't be flashy. There's always someone better than you.

Most companies are very quick to hire and slow to fire, when really it should be the other way around.

Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.

If there are too many competitors, even if you're the best it's a lot harder to win.