The best businesses are really ones that can combine passion, profits, and purpose.

I made a list of the happiest periods of my life & I realized that none of them involve money.

We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.

Most innovation comes from outside your industry applied to your own

Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.

Usually my 'a-ha' moments are when I'm not trying to think of how to solve a particular problem.

Launching a business is kind of like a motorboat: You can go very quickly and turn fast.