Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.

I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.

If you're focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it's actually how a lot of stuff happens.

To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.

You've gotta love the game. To become really good, you need to live it and sleep it.

I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.

Launching a business is kind of like a motorboat: You can go very quickly and turn fast.