The job can't be finished only improved to please the customer.

It would be a mistake to export western management to a friendly country.

Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.

The only useful function of a statistician is to make predictions, and thus to provide a basis for action.

If you destroy the people of a company, you do not have much left.

When people try to do what they can not do, they wish to give up.

There is no economy in having one operation produce a part and another separate the good ones from the bad ones.