It does not happen all at once. There is no instant pudding.

If you do not know how to ask the right question, you discover nothing.

A man who knows not his limitations is of no use to anyone.

Anyone that enjoys his work is a pleasure to work with.

The problem is that most courses teach what is wrong.

Improve quality, you automatically improve productivity.

Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force