It does not happen all at once. There is no instant pudding.

You can expect what you inspect.

New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.

Any manager can do well in an expanding market.

Rational behavior requires theory. Reactive behavior requires only reflex action.

Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.

If you can't describe what you are doing as a process, you don't know what you're doing.