The aim of education should be to preserve and nurture the yearning for learning that a child is born with.

Competition should not be for a share of the market-but to expand the market.

You have to manage a system. The system doesn't manage itself.

The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.

When a system is stable, telling the worker about mistakes is only tampering.

It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough; action is required.

The customer is the most important part of the production line.