The aim of education should be to preserve and nurture the yearning for learning that a child is born with.

You do not install quality; you begin to work at it.

We must satisfy our customers.

Management's job is to optimize the whole system.

A rule should suit the purpose.

A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.

The emphasis should be on why we do a job.