The aim of education should be to preserve and nurture the yearning for learning that a child is born with.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.

People work in the system. Management creates the system

Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.

Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.

Many people in management are being paid to produce waste.