The aim of education should be to preserve and nurture the yearning for learning that a child is born with.

Transformation is not automatic. It must be learned; it must be led.

You can not hear what you do not understand.

Management by results is confusing special causes with common causes.

A leader knows who is outside of the system and needs special help.

We know what we told him, but we don't know what he heard.

People are entitled to joy in work.