Absence of defects does not necessarily build business... Something more is required.
To copy is to invite disaster.
Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
A bad system will beat a good person every time.
If you do not know how to ask the right question, you discover nothing.
The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.