You must not run your Organization as a functional hierarchy. You must understand it as a System.

Part of America's industrial problems is the aim of its corporate managers. Most American executives think they are in the business to make money, rather than products or service. The Japanese corporate credo, on the other hand, is that a company should become the world's most efficient provider of whatever product and service it offers. Once it becomes the world leader and continues to offer good products, profits follow.

There is very little evidence that we give a hoot about profit.

Quality begins with the intent, which is fixed by management.

A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.

People care more for themselves when they contribute to the system.

You can only elevate individual performance by elevating that of the entire system.