The process is not just the sum of its parts.

...the most important things we need to manage can't be measured.

Management of outcomes may not be any more than a skill. It does not require knowledge.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

All models are wrong; some models are useful.

Scientific data are not taken for museum purposes; they are taken as a basis for doing something. If nothing is to be done with the data, then there is no use in collecting any. The ultimate purpose of taking data is to provide a basis for action or a recommendation for action. The step intermediate between the collection of data and the action is prediction.

I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!