The process is not just the sum of its parts.

The customer is the most important part of the production line.

The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people. Put in a negative way, the aim of leadership is not merely to find and record failures of men, but to remove the causes of failure: to help people to do a better job with less effort.

The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.

Management does not know what a system is.

You must not run your Organization as a functional hierarchy. You must understand it as a System.

Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.